I gave this business 5 stars in 2020, when Mike was working there. He really cared about the customer. He even came out from behind his desk once and popped open my hood to check something for me! But I can't get this type of caring service today. I am not a mechanic. When I go to the mechanic, I expect a proper job so I won't have to worry about my car. Here's what happened to me last week: On Monday my Check Engine light, along with other lights, suddenly went on. I was away from home and afraid to drive back in case I was ruining the car, but I managed. Then I learned that the cause is probably the gas cap. I made sure the cap was closed securely and drove around for a couple of days waiting for the warning lights to disappear. Nope. So then I learned that I could take it to AutoZone for a free scan. I went on Wednesday and immediately went to Extreme Auto with the printout, which said to check the MAF. Now Extreme had just done an oil change and replaced the air filter, which I learned is right next to the MAF. Well the guy said he could *maybe* fit me in on Friday but if not, the car would sit over the weekend and they would look at it on Monday. I asked, couldn't you just check/reset like it says on the printout? He said they would have to make sure there's nothing else wrong. Well okay then. So then I discovered that the most probable cause is a dirty MAF sensor and that I could fix this myself! So I bought the spray cleaner, located the MAF, removed it and then realized that the intake hose to the air filter had not been reconnected!! This is INEXCUSABLE for a shop that has so many 5-star reviews. I emailed my photo to Extreme Auto, saying "what the heck?" I received a voicemail apology from David who added "at least it was something simple". Well I'm sorry, but it *wasn't* anything simple for me! It took me five days to figure out and resolve my problem/YOUR error. Well at least I learned that now I can be more confident to look under the hood of a more modern computerized car. But goodbye Extreme Auto! Never again!
Karen, thank you for your feedback. You’re absolutely right — we dropped the ball here. When you returned with concerns, we should have taken the time to look at your vehicle and determine whether it was something simple or related to your previous visit. We do make mistakes, but we also pride ourselves on owning them and making things right. In this case, we fell short, and I completely understand your frustration. This will be addressed internally so it doesn’t happen again. I sincerely apologize and hope you’ll consider giving us another opportunity to earn back your trust.
- Extreme Auto Repair