I took my 1999 Isuzu Trooper in to get the key cylinder lock replaced on the ignition and to replace a cracked windshield. I was kept informed of the work progress at all times and of any issues that came up. Service desk personnel were friendly, informative and professional. They never tried to upsell me and any repairs or services, but did inform me of any potential issues and let me make my decision. Have used Extreme several times and never had an issue of any king. Would highly recommend them.